Under the Dutch Selling Regulations you have the right to cancel your order for any item purchased from Fit Capital for a full refund. Order cancellations must be made via email within 7 working days of the day after you receive the goods. However, if your order has already been processed and shipped, you will be liable for the returning the order. If you believe your product is defective due to a manufacturing fault, please contact our customer support team via our support hub. You will be asked to send photos of the fault and if deemed faulty, we may ask you to return the item as we may need to pass it to our quality control team. All postage paid to return faulty items will be reimbursed.